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FAQs
My Order
8
Accepted payments?
My card has been declined
How do I apply a promo code?
I forgot to add my promo code!
Can I update my order once it’s placed?
See all 8 articles
Shipping
5
Shipping rates and times
Do you ship internationally?
The kit I received looks different to the one I ordered online
I’m missing something from my order or have received the wrong kit!
Do you deliver to PO Boxes?
Making my kit
3
Where can I find the manual?
Where can I find the Dough Universe app?
Do I need an account to access the manuals?
Returns & Refunds
2
What is your Returns & Refund Policy?
How do I return my kit?
Education
0
Partnerships
2
I want to show TWSU to my followers?
Can I buy a kit in store?
Arcade Coder
Get Started
2
Supported Devices
Find the Games Studio App
Troubleshooting
6
Get in touch about your Arcade Coder
Why doesn’t Asteroid Dodger work?
Why are all of the tutorials locked?
Why won't the Games Studio and Arcade Coder connect?
Why doesn't my code work as expected?
See all 6 articles
FAQs
8
How long should it take to update my Arcade Coder?
Why do I need to update my Arcade Coder?
Why is the "Details" button greyed out on the Coding screen
What does publishing to the Arcade do?
How can I share my project with someone else?
See all 8 articles
BBC micro bit
Getting started
3
BBC micro:bit features
Minimum Systems Requirements
How do I transfer code onto the micro:bit?
Micro:bot
Troubleshooting
2
My micro:bot is not working
Get in touch about your Micro:bot
Micro:mods
Troubleshooting
0
Dough Universe
Getting started
0
Creative Coder kit (formerly Mover kit)
Getting started
3
Supported Devices
Understanding and Installing Bolt
Using the Creative Coder in Schools
Troubleshooting
4
My Creative Coder won't turn on!
I'm having trouble downloading apps!
How to code your Creative Coder Kit
Get in touch about your Creative Coder Kit
Gamer kit
Troubleshooting
7
My screen doesn't work
My screen doesn't work - Unsoldered Gamer
Having issues soldering?
I’m getting an error when coding
I can’t find games to download
See all 7 articles
Record + Remix kit
Record + Remix Kit
0
Sew & Glow kit
Troubleshooting
0
Synth kit
Troubleshooting
7
My Synth kit is not making any sound - Stutter
My Synth kit is not making any sound - Atari Punk Console
My Synth kit is not making any sound - Dub Siren
My Synth kit is getting hot
I'm struggling to attach the speaker wires
See all 7 articles
Thirsty Plant kit
Troubleshooting
2
My Thirsty Plant kit is not working
Get in touch about your Thirsty Plant kit