My Order

Accepted payments?
Our online store accepts most major credit / debit cards including Visa, MasterCard, American Express and PayPal.   
Sun, 25 Nov, 2018 at 2:15 PM
My card has been declined
If you are receiving a Zipcode Invalid error while trying to place your order, please double check the billing address that the card is registered to, inclu...
Sun, 11 Nov, 2018 at 9:41 PM
How do I apply a promo code?
To apply a promo code, select the Basket icon from the top right corner of your screen and choose Checkout At the top, you'll see a blue fiel...
Sun, 25 Nov, 2018 at 4:05 PM
I forgot to add my promo code!
Whoops! Drop our friendly customer support team a message here with your order number and the promo code you have and we’ll sort that out for you right...
Sun, 25 Nov, 2018 at 4:11 PM
Can I update my order once it’s placed?
As we’re packing your order at the speed of light (well, close enough to), we can’t update the items on your order once it’s placed.
Sun, 11 Nov, 2018 at 6:15 PM
How do I cancel my order?
Our kits get dispatched very quickly, so if you would like to cancel, please let our friendly customer support team know via the contact form as soon as pos...
Sun, 25 Nov, 2018 at 4:08 PM
What happens if I lose or break a part?
Oh no! That’s no fun Please drop our friendly Customer Support team a message here with your kit type, the broken/missing parts and we’ll do our best to...
Thu, 6 Dec, 2018 at 8:58 PM
I’ve not received an order confirmation email
How odd! Please double check your Spam/Junk/Trash folder in your emails and see if your confirmation email is hiding in there. No sign? Drop us a line v...
Wed, 2 Jan, 2019 at 4:19 PM